z baj Privacy Policy

Introduction and Scope

This Privacy Policy ("Policy") applies to all services, websites, and related digital channels of the z baj platform. This document explains what personal information z baj collects, how that information is used, with whom it may be shared, and what steps z baj takes to protect your information.

By using z baj's services, you agree to the terms of this Privacy Policy. To fully understand your rights and responsibilities, you are encouraged to read our Terms and Conditions.

1. Information We Collect

Various types of information are collected from you when you create an account on z baj, use the services, or seek support. This information can be grouped into the following categories.

1.1 Registration and Identity Information

• Full name and date of birth (for age verification)
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID card or passport details (where applicable)

1.2 Transaction and Financial Information

• Information relating to deposits and withdrawals
• Mobile number linked to your bKash, Nagad, or Rocket account (for transaction verification)
• Transaction date, amount, and method

1.3 Technical and Usage Information

• IP address, device type, and operating system
• Browser type and version
• Time of site access and duration of visit
• Cookies and similar tracking data

2. Purpose of Data Collection

z baj uses collected information only for specific and legitimate purposes. Information is never sold to third parties or used in unrelated ways.

2.1 Account Management

Personal information is required to create, verify, and manage your account. Age verification is particularly important — z baj provides services only to individuals aged 21 or older.

2.2 Transaction Processing

Relevant financial information is required to securely process deposits and withdrawals through bKash, Nagad, and Rocket. Every transaction is recorded and can be verified if needed.

2.3 Security and Fraud Prevention

Technical information is used to detect unauthorised access, the creation of multiple accounts, and fraudulent activity.

2.4 Customer Support

Your account information and previous conversation history are used to provide support through 24/7 live chat and email.

2.5 Bonuses and Promotions

Relevant information is needed to correctly apply and verify welcome bonuses, reload offers, or other promotions to your account.

3. Data Sharing and Disclosure

z baj may disclose your personal information to third parties only in the following circumstances.

3.1 Payment Processors

Necessary information is shared with the relevant mobile financial service providers to process transactions through bKash, Nagad, and Rocket. This information is used solely for transaction verification.

3.2 Technology Service Providers

Information may be shared with trusted technology partners for the technical operation of the site, security analysis, and customer support. These partners are bound by strict confidentiality agreements.

3.3 Legal Obligations

Information may be disclosed in response to a court order or a lawful request from a legal authority. Before any such disclosure, z baj will try to notify you as far as possible, unless prevented from doing so by a legal obligation.

4. Data Protection Methods

z baj takes multiple technical and organisational measures to keep your information secure.

4.1 Encryption

All data transmitted on the website is encrypted using SSL (Secure Socket Layer) technology. Passwords and sensitive information are stored using industry-standard hashing methods.

4.2 Access Control

Only authorised personnel can access your information, and they are bound by confidentiality obligations. A role-based access control system is in place for data management.

4.3 Security Monitoring

Automated monitoring systems are used to detect unusual activity. If a suspicious login or transaction is detected, immediate steps are taken to protect the account.

4.4 Data Retention Period

Information is retained for as long as your account is active. Even after an account is closed, information may be kept for a specified period, which may be necessary to meet legal obligations or resolve disputes.

5. Cookies and Tracking Technologies

Various types of cookies are used on the z baj website to help improve its functionality.

5.1 Essential Cookies

These cookies are necessary to maintain login status, manage sessions, and ensure security. Disabling them will affect the core functionality of the site.

5.2 Functional Cookies

These cookies are used to remember language preferences, theme settings, and other personalised choices.

5.3 Analytics Cookies

User behaviour is analysed to understand which parts of the site are used most and where improvements are needed. This data is aggregated and not personally identifiable.

Cookies can be controlled by changing your browser settings, though some features may become limited as a result.

6. Your Rights

As a z baj user, you have several rights over your own information.

6.1 Right to Access

You can request at any time that z baj tell you what information is stored about you. This can be requested by contacting the support team via 24/7 live chat.

6.2 Right to Correction

If any of your information is incorrect or incomplete, you can request a correction. Identity verification will be required for changes to a mobile number or email address.

6.3 Right to Close Your Account

If you wish to stop using z baj, you can request that your account be closed. For details on setting limits or taking a break related to responsible gaming, visit our Responsible Gaming page.

6.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can opt out by using the unsubscribe option at the bottom of any message, or by informing the support team.

7. Protection of Minors' Information

z baj provides services only to individuals aged 21 or older. No information is collected from those under 21, nor are they permitted to create an account.

Age is verified during the registration process. If an account holder is found to be under 21, that account will be closed immediately and any collected information will be deleted.

8. International Data Transfers

z baj's technology infrastructure may operate on servers located in various countries. If your information is transferred outside Bangladesh, it will remain protected in accordance with the privacy standards described here.

Contracts with third-party service providers include data protection terms, and they are required to comply with z baj's standards.

9. Changes to This Policy

This Privacy Policy may be updated from time to time due to service improvements, the introduction of new technology, or changes in regulations.

If there are important changes, a clear notice will be given at your registered email address or when you log in to the site. The date on which the updated policy takes effect will always be shown at the top of this page.

Continued use of z baj after any changes will be taken as your agreement to the updated policy. If you have any questions, relevant answers may be found in our FAQ section.

10. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please contact the z baj support team through the channels below.

Support Channels

•  Live Chat: Contact us directly via 24/7 live chat after logging in to the site
•  Email: [email protected]

The support team responds in both Bengali and English and generally replies within a short time.